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Here's who I am & what I do

With over 20 years experience, I live and breathe administration. I have done it all, from PA work, data entry and customer service to office management and project management. So you can rest assured knowing that your business is in good hands.

I love organisation, and my OCD actually works in my favour here. My aim is to make your life a little easier and have your business running like clock work.

Feel free to read through my resume below and check out the services I can offer you.

VA Services Include:

  • Diary Management and Appointment Scheduling

  • Email Management and Client Liaison 

  • File Management

  • General office duties

  • Accounts Assistance

  • Project Work - Systems Setup, Management and Training

  • Personal Assistant duties 

  • Any additional tasks as discussed



Psychology Clinic:

  • Diary Management including booking, rescheduling and cancelling appointments

  • Liaising with clients including sending reminder texts, providing customer service and assisting with questions

  • Accounts receivable including sending invoices, processing payments and processing medicare claims

  • File Management including ensuring referral details are up to date and number of sessions are valid. 

  • Additional Ad Hoc Duties as required

Real Estate Training Company:

  • Converting training from Word Documents to online portal including adding learning material and assessments 

  • Providing external support to staff members on how to use the system and correct any issues they encounter

Carpet Company:

  • Adding new products to their website via Wordpress 

  • Customer Service including answering calls and providing product information


  • Creating quotes through Xero, processing payments and receipting


  • Making bookings and scheduling contractors


September  2019 - Present

Business Owner / Director


Website Design

  • Liaising with clients to discuss their requirements, and advising on suitable options

  • Designing and building websites for clients using their preferred platform (Wordpress, Wix, Shopify)

  • Updating and maintaining existing websites as required, including products, content and company


  • Content creation and editing current material to improve website flow

  • Setting up and managing SEO for Wix websites

  • Setting up and registering domain names, website hosting and business registrations

  • Setting up and creating google business profiles and google ads if required


  • Managing social media accounts for clients including, creating brand calendars, implementing action

  • plans, building relevant content, interacting online, gaining followers and likes and building up

  • company social media presence.

  • Managing Google business accounts including setting up, providing relevant information and keeping

  • accounts up to date

  • Managing Google Analytics including providing monthly reports and implementing processes to

  • increase traffic and online presence.

  • Managing keyword research including assessing which are high performing and which need to be

  • updated

  • Designing digital marketing material based on client requirements including social media posts,

  • company brochures, profile pages, business cards and any personal requests

Administration Work

  • Providing part time administration assistance to clients including reception duties, data entry work, training staff, project work and any personal requests

  • Recent projects include:

    • VA for a psychologist – diary management, liaising with clients, accounts receivables and additional ad hoc duties

    • Coverting word assessments to online portal for a training company

    • Providing sales adminsitration to a carpet company, including producing quotes through Xero and managing customer bookings. 

January 2015 - September 2019

Operations and Project Manager

Under The Hammer Training

  • Managing and training administration staff to ensure productivity and efficiency within their role

  • Managing and coordinating trainers and external contracts, including class schedules and rosters

  • Managing student enrolment processes for training and providing guidance when required

  • Providing PA work to Principal including diary management, screening phone calls, booking travel

  • arrangements and attending to general needs

  • Liaising with Principal to further success and goals of the business, then implementing practice

  • Project Management for VETtrak (Student Management System):

    • Learning system and implementing to the team, providing training and ongoing support

    • Implementing the use of online facilities such as web enrolments, trainer and student portals, payment facilities and online schedules

    • Implementing the use of invoicing facilities including creating invoice templates, setting up fee structures, creating custom reports and setting up merge templates

    • Creating a VETtrak user manual outlining processes and how to use the entire system

  • Project Management for Canvas (Learner Managment System):

    • Learning system and implementing to the team, providing training and ongoing support

    • Building course material and publishing courses for online use

    • Mentoring and guiding staff and students on how to use the online portal

    • Implementing processes to improve student experiences and ease of training

  • Facilities Management of all office and building related matters, including running office IT

  • Creating and designing all company marketing including eNewsletters, brochures, advertisements

  • Managing budgets and financial aspects for all office accounts

  • Managing client relationships and ensuring they are provided optimal service from our team

  • Human Resources Management, including:

    • Onboarding of new staff members, providing office tours and briefing of all procedures

    • Managing recruitment requirements, including placing advertisements, screening candidates, interviewing and making decisions on the selection process

    • Drafting up documentation including contracts, notices and confidential matters

    • Handling all staff concerns and liaising with Principal on confidential matter

    • Managing performance and salary reviews with Principal

    • Implementing and enforcing new policies and procedures to enhance office working 
      environment, including creating an employee manual guideline

    • Managing Workplace Health & Safety according to workplace procedures and practice

  • Organising and running all company events including training workshops, corporate meetings and social events

  • Additional Ad Hoc duties as required

September 2013 - January 2015

Administration Manager

The Buchan Group

  • Providing EA support to two Principals, including diary management, screening phone calls, booking travel arrangements and attending to their general needs

  • Managing administration staff and junior architects, including mentoring and guiding them within their roles

  • Human Resources Representative for the Sydney office, including:

    • Welcoming and setting up of new staff members, preparing paperwork, providing office 
      tours and briefing of all procedures in a sensitive and professional manner

    • Managing staff leave requests and the impact on project resourcing

    • Approving staff timesheets and checking proper allocation of hours against projects

    • Organising and attending staff performance and salary reviews

    • Managing all recruitment requirements, including scheduling and attending interviews

    • Handling all staff concerns and liaising with Brisbane Head Office on confidential matters

    • Managing Workplace Health & Safety according to workplace procedures and practice

    • Implementing and updating all company policies on a regular basis

  • Attending management meetings and taking minutes, and actioning any requests from managers

  • Managing all building and facilities related matters, and liaising with external contractors

  • Managing all IT matters for the Sydney office, and liaising with Brisbane IT on a daily basis

  • Managing relationships with all service providers and clients

  • Managing staff resourcing and project allocations on a weekly basis according to requirements

  • Organising and running all company social and charity events

  • Additional Ad Hoc duties as required

February 2009 - September 2013

Office Manager

South Sydney Rabbitohs

  • Managing administration staff and supervising their duties

  • HR duties, including welcoming and setting up of new staff members, preparing paperwork,

  • providing office tours and briefing of all procedures

  • Attending to the needs of directors, executives and NRL players, including screening phone calls,

  • diary management and assisting with general requests.

  • Office and facilities management, including coordinating all club service providers and clients

  • Handling all internal IT issues and liaising with external IT company when required

  • Managing and running office relocation, including liaising with all contractors, organising quotes,

  • setting up phone lines and computer, and ensuring everything ready prior to moving

  • Undertaking Risk Management Assessment and getting the office up to code, including setting up

  • procedures and alarms, training staff and preparing evacuation documents

  • Assisting with fortnightly payroll, including preparing and calculating all details for staff leave,

  • benefits and bonuses in a confidential manner

  • Preparing budgets for the upcoming year and liaising with Finance Manager to improve costs

  • Managing and ensuring server is working up to code, including changing daily backup tapes

  • Organising staff events and running the Social Committee

  • Additional Ad Hoc Duties as required

Additional Prior Experience

Smith, White, Sharma & Halpern Law Firm (located in Atlanta, GA, USA)

Administration Assistant | January 2008 – December 2008

Prince of Wales Private Hospital

Administration Officer | October 2005 – December 2007

Maroubra Medical Centre

Assistant Practice Manager | December 1999 – October 2005

Skills and Abilities

  • Excellent communication skills

  • Excellent organisational skills

  • Excellent attention to detail

  • Able to multi-task and work to a deadline

  • Able to learn new systems quickly and efficiently

  • Able to build strong relationships between colleagues and clients

  • Enthusiastic and willing to learn

Technology Skills

  • Advanced skills using both PC and Mac operating systems

  • Advanced skills using MS Word, MS PowerPoint and MS Outlook

  • Advanced skills using G-Suite products

  • Intermediate to Advanced skills using MS Excel

  • Intermediate to Advanced skills using VETtrak (Student Management System)

  • Intermediate to Advanced skills using Canvas (Learner Management System)

  • Intermediate skills using Adobe InDesign, Illustrator and Acrobat

  • Intermediate skills using Canva

  • Intermediate skills using Xero

  • Intermediate skills using WordPress, Wix and web design programs

  • Intermediate skills using

  • Intermediate skills using Trello

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